Client Care

Exchanges & Store Credit

We want you to love your Luccè piece. Below is everything you need to know about exchanges, store credit, bespoke commissions and diamond sourcing.

14-Day Exchange

On ready-made jewellery

Store Credit

Valid for 12 months

Complimentary Resize

Within 60 days of collection

Ready-Made Jewellery

14-Day Exchange or Store Credit

We want you to love your LUCCÈ Diamonds jewellery. If you change your mind about a ready-made jewellery purchase, you may request an exchange or store credit within 14 days of delivery or collection, subject to the following conditions.

Jewellery must be returned:

Unworn and in its original condition.
Free from any signs of wear, resizing, alteration or damage.
In its original LUCCÈ Diamonds packaging.
Together with proof of purchase.

Store credit issued is valid for 12 months from the date of issue. Refunds are not available for change of mind.

Exclusions

Exchanges and store credit are not available for:

Bespoke or custom-made jewellery.
Engagement rings made to order.
Personalised or engraved jewellery.
Jewellery that has been resized, altered or modified at the customer's request.
Earrings, unless faulty, due to hygiene reasons.

Bespoke & Custom Jewellery

Every bespoke LUCCÈ Diamonds piece is individually handcrafted to your specifications. To commence production:

A 50% non-refundable deposit is required.
Once your diamond has been approved and ordered, your commission cannot be cancelled or refunded.
The remaining balance is payable before collection or dispatch.
Production will not be completed, dispatched or made available for collection until the outstanding balance has been paid in full.

As each bespoke piece is custom-made specifically for you, change-of-mind cancellations, exchanges and refunds are not available.

Lab Diamond Sourcing

Diamond sourcing deposits

Where LUCCÈ Diamonds is sourcing a laboratory-grown diamond on your behalf:

Diamond sourcing deposits are non-refundable.
Diamond sourcing deposits are credited towards the purchase price of your jewellery.
Once a supplier order has been placed, the sourcing request cannot be cancelled due to a change of mind.

If the supplier is unable to provide the selected diamond, your deposit will either be refunded in full, or be transferred to an alternative diamond of your choosing.

Your Craftsmanship Warranty

Every LUCCÈ Diamonds piece is covered by our Limited Lifetime Craftsmanship Warranty against manufacturing defects. Full details, including what is covered and how to make a claim, are on our Warranty page.

Need Assistance?

If you have any questions about exchanges, store credit, bespoke commissions or resizing, please contact us at info@luccediamonds.com. Our team will be happy to assist you and guide you through the next steps.

Questions About Your Order?